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Frequently Asked Questions


FAQ
Frequently Asked Questions
1
What are the requirements for accessing the CarCloud service?
2
What services are included in the CarCloud subscription?
3
How much does it cost?
4
What services are included in the monthly fee?
5
Vehicle delivery - 1/2
6
Vehicle delivery - 2/2
7
Pre-assignment vehicle - 1/2
8
Pre-assignment vehicle - 2/2
9
Property tax payment
10
Can only I drive the car?
11
Can I drive my car abroad?
12
Can I rent any type of vehicle?
13
Is rental better than ownership?
14
Vehicle maintenance
15
Property tax payment
16
Use of the vehicle
17
What to do if, having left your vehicle in a parking lot, you find it damaged?
18
What to do if, as a result of a claim, you have received a lawsuit?
19
What to do if the vehicle keys are stolen or lost?
20
What to do if the vehicle is found following theft?
21
What to do in case of a claim without a counterparty?
22
What to do if the other party complains?
23
A window of the vehicle I am using broke. Is there a specialized center to refer to?
24
What to do to repair the damage present on the vehicle body?
25
What to do if one of the vehicle's tires is damaged beyond repair?
26
How and by what deadline can I extend a current rental?
27
How can I access my CarCloud, Be Free Evo, CarBox, or FlexRent subscription if my contract is not yet present in the new Drivalia system?
28
Can Companies subscribe to CarCloud program?
29
What are the basic services included in the rent Drivalia rates?
30
What covers and what equipment is included in Drivalia vehicles?
31
Can I choose car features such as colour or equipment?
32
Are there extra charge for young drivers?
33
What documents are required to rent a car?
34
Is a security deposit required to rent a car?

Yes, upon delivery of the car the customer is required to leave a deposit by means of an authorisation requested on the financial credit card. The amount of the deposit depends on the car group rented and on the type of product chosen. To find out more consult the Drivalia Terms and Conditions online.

35
Is a credit card required to use Drivalia's rent service?

Yes, in order to rent the contract signatory (first driver) must be in possession of a financial credit card issued in the country of residence, (No Bancomat, Debit Cards, Visa Electron or prepaid cards), which he must present at the Mobility Store desk on the day of collection of the vehicle and on which a deposit will be required.

36
What is the balance invoice issued in the event of cancellation?
37
Can I unsubscribe from the contract?
38
What happens when my subscription expires?
39
What is the validity of my subscription?
40
Can I choose at the time of booking between diesel or petrol, colour etc.?
41
Can I add ancillary services to my subscription such as Second Guide, Super Cover (full cover)?
42
Can I suspend my subscription for a few months without paying the fee and then reactivate it?
43
What happens if I return the car later than the return date specified in the booking?
44
Can I replace the credit card registered in my personal area?
45
How is the CarBox fee paid?
46
I was not able to extend the booking within the 24-hour period but would still like to continue the rental, what can I do?
47
How can I book a rental?
48
I am resident abroad: can I subscribe to CarBox?
49
Is it required to leave a deposit when renting the car?
50
Do I need a credit card to access the service?
51
How can I use the days available in a year?
52
What does the rental service I will book include?
53
How much does it cost?
54
Which vehicles can I choose?
55
What is CarBox?
56
What are the requirements for joining the CarBox service?
57
-Are regular and extraordinary maintenance services included in the Be-Free EVO subscription?
58
Can I unsubscribe from the contract?
59
What happens when my subscription expires?
60
What is the average life expectancy of Be-Free EVO vehicles?
61
Can I choose at the time of booking between diesel or petrol, colour etc.?
62
Can I suspend my subscription for a few months without paying the fee and then reactivate it?
63
Can I change the credit card registered in my personal area?
64
How is the Be Free Evo fee paid?
65
I am resident abroad: can I subscribe to Be Free Evo?
66
Is it necessary to leave a deposit when renting the car?
67
Can I add ancillary services such as Second Driving, Super Cover (full cover)?
68
Do I need a credit card to use the service?
69
How can I book my planned car change in the 12th month?
70
Can I drive the same car for more than 12 months?
71
Which cars can I choose?
72
How long does the subscription last?
73
How can I activate the service?
74
What are the requirements to access the BeFreeEvo service?
75
What is Be Free Evo?
76
What can I find in my Private Area?
77
How does the home delivery service work?
78
How many times can I change vehicles during my subscription?
79
What happens when my subscription ends?
80
How long is my subscription valid for?
81
Why do I have two bills in the same month?
82
May I choose between diesel or petrol, colour etc.?
83
How is mileage calculated?
84
Can I add accessories to the desk?
85
When will the accessories I added during the subscription will be active?
86
Do CarCloud subscription vehicles have special permits?
87
Can I suspend my subscription for a few months without paying the fee and then reactivate it?
88
How many times may I change location during my subscription?
89
How can I customise my subscription with additional services?
90
Is it possible to change the credit card registered in my personal CarCloud area?
91
Is it necessary to have a credit card to use the service?
92
I am resident in a foreign country: can I subscribe to CarCloud?
93
How does the service work?
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